customer support
Posted 5 days agoCustomer Success Manager (German)- 18 Months Contract
at Wrike
AustriaHybrid
Requirements
- experience understanding customers’ business strategies and leading them to their desired outcomes.
- You will have a growth mindset who can provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value. Team Dynamics:
- By monitoring your entire book of business and work towards targets, leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance.
- experience in Customer Success Management or customer facing-role supporting mid market clients. •
- Experience working with Marketing teams, Professional Services, IT teams, PMO teams.
- Ability to build and maintain strong relationships with a diverse set of clients, including senior leadership.
- experience in project management, business process redesign, and change management.
- Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience
- Wrike offers a flexible work model designed to support collaboration, connection, and high-impact teamwork.
Experience
- Full fluency in English and German 2+ years
Benefits
- Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together.
- This is an 18-month contract position for a maternity cover Your
Contact
- Check out our LinkedIn Life Page , Company culture page , Instagram , Wrike Engineering Team , Medium , Meetup.com , Youtube for a feel for what life is like at Wrike.