Sr Engineer

📍 Location TBD·🏢 On-site

Responsibilities

Provide technical support during all project phases Support SW / HW upgrades Attending customer meetings, status updates, project reporting etc. Manage, supervise and audit subcontractors providing supplemental support services Technical CSM support Depending on the project scope, a Customer Support & Field Engineer may take a technical lead role responsible for overall deployment, test and handover.
Manage skills transfer from the design team to the implementation team.
Ensure that the project team and the stakeholders are kept up to date with the progress on the project.
Coordinate the interface between design and implementation.
Maintain the records related to technical aspects of the work carried out in the sites.
Ensure the project is delivered to the desired quality standard.
Perform preventative and corrective maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.
The scope of responsibility for a Customer Support & Field Engineer will be determined by their seniority in the organization and the composition of the project team they are working with.

There may also be a requirement to provide support to pre-sales activities.
In general a Customer Support & Field Engineer should strive for the following: Maintaining an excellent working knowledge of all public safety applications, solutions and services as well as emerging trends within the industry.
Proactive approach to knowledge sharing and supporting colleagues to enhance both individual and group competencies.
Do it right the first time, work effectively. #LI-DR2 Basic
Requirements Specific Knowledge/Skills Engineering Degree (Telecommunications, Electrical, or Electronics). 5+ years of
experience in the telecommunications field, IT is a plus.
At least upper intermediate level English to attend business calls.
Driver's license Knowledge of: Radio frequency principles Transmission theory LMR, P25 or TETRA networks Microwave transmission systems AC/DC power systems Deployment of generators Windows / Linux basic OS administration knowledge Networking IP configuration Travel