This Privacy Policy describes how idkLolVartap11132001 ("we," "us,") collects, uses, and shares information when you use JobLoom websites, APIs, and related services (the "Service").
1. Information we collect
Account and authentication
We use third-party authentication providers (such as Clerk) to manage sign-in. They may process your email address, identifiers, and session data according to their policies. We receive information needed to operate your account.
Profile and resume data
If you upload a resume or enter profile information, we store and process that content to provide matching, search, and application-assistance features. This may include extracted text, structured fields, and derived data such as embeddings used to compare resume content with job descriptions.
Usage and device data
We may collect technical information such as IP address, browser type, approximate location derived from IP, timestamps, and diagnostic logs to secure the Service and troubleshoot issues.
Communications
If you contact support or subscribe to emails (such as job alerts), we process your messages, preferences, and delivery metadata.
Payments
Payments are processed by our payment processor. We typically receive limited billing metadata (such as subscription status and identifiers) rather than full card numbers, which are handled by the processor.
2. How we use information
- Provide, maintain, and improve the Service.
- Authenticate users and enforce limits (such as plan features).
- Generate resume–job insights and optional AI-assisted text suggestions when you use those features.
- Send transactional messages, job alerts you configure, and service announcements.
- Detect abuse, fraud, and security incidents.
- Comply with legal obligations.
3. Smart Apply browser extension
The optional Smart Apply extension may request permission to access pages you visit so it can detect application forms and help fill fields using your JobLoom profile. You choose when to run it and what to submit. Data needed for autofill may be read from the page context and sent to our servers to generate suggestions; we design flows to minimize what is transmitted. Review the extension permissions in your browser and our Terms for acceptable use.
4. Cookies and similar technologies
We use cookies and similar technologies that are essential for authentication, security, and basic functionality. If we introduce non-essential analytics or marketing cookies, we will update this policy and, where required, provide appropriate choices.
5. Sharing of information
We may share information with:
- Service providers who host infrastructure, send email, process payments, or provide authentication— subject to contractual protections.
- Legal and safety recipients when required by law or to protect rights, safety, and integrity of users and the Service.
- Business transfers in connection with a merger, acquisition, or sale of assets, with notice where required.
We do not sell your personal information for money as a dictionary term "sale" is commonly understood.
6. Retention
We retain information for as long as your account is active and as needed to provide the Service, comply with law, resolve disputes, and enforce agreements. You may request deletion of your account subject to legal exceptions; some residual copies may persist in backups for a limited period.
7. Security
We implement technical and organizational measures designed to protect information. No method of transmission or storage is completely secure.
8. International users
If you access the Service from outside the country where we operate servers, your information may be processed in other countries where privacy laws differ. Where required, we provide appropriate safeguards or choices.
Residents of the European Economic Area, United Kingdom, or other regions may have additional rights (such as access, correction, deletion, restriction, portability, and objection). Contact us to exercise those rights.
9. Children
The Service is not directed to children under 16 (or the age required in your jurisdiction). We do not knowingly collect their personal information.
10. Changes to this policy
We may update this Privacy Policy. We will post the revised version and update the "Last updated" date.
11. Contact
Privacy questions: raamusa05@gmail.com