customer support
3 hours ago*
Senior Customer Success Associate
📍 Singapore, Singapore·🏢 Remote
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Responsibilities
- Advise sales and internal teams on contractual obligations, and support contract extensions, renewals, and modifications.
- Build and maintain strong customer relationships at the operational level, with a proactive focus on identifying, escalating, and resolving service delivery concerns in a timely manner.
- Coordinate internal cross-functional teams to resolve customer issues, conflicts, or complaints, and help prioritize actions to support successful outcomes.
- Lead and facilitate communication among customers, Sales, and internal teams regarding ongoing delivery against SOWs and program commitments.
- Own renewals for a subset of accounts and support contract growth by increasing customer adoption of Vantor offerings.
Requirements
- Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently.
- Responsibilities Develop deep knowledge of all contracts, programs, and project deliverables for assigned strategic accounts.
- Qualifications Strong commitment to customer success, with a demonstrated ability to deliver results through customer focus, sound judgment, and effective communication.
- Proven ability to build and maintain strong business relationships internally and externally, including with senior leaders and government stakeholders.
- Demonstrated ability to work cross-functionally to solve complex customer issues and drive measurable outcomes.
- Strong project and program management skills, including the ability to drive deliverables to closure and collaborate effectively with Project Managers and delivery teams.
- Ability to exercise sound judgment in selecting appropriate methods and approaches for resolving problems and managing sensitive customer relationships.
- Bachelor’s degree or equivalent practical experience.
- experience in Remote Sensing, Geospatial Information Systems (GIS), Land Surveying, and/or Image Processing is preferred.
- Fluency in English is required; proficiency in Mandarin is preferred.
- Experience supporting government-sector customers, ideally across APAC.
- Commercial mindset with the ability to support renewals, identify growth opportunities, and partner effectively with Sales.