other
2 hours ago*
Senior Analyst, Benefits & Cancellations Reporting (09)
📍 Hyderabad, 40, United States·🏢 On-site
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Responsibilities
- Perform data validation, reconciliation, and quality assurance audits across internal and external data sources; document and resolve gaps, anomalies, and discrepancies.
- Maintain reporting controls including error tracking, root cause identification, and follow-up to resolution; recommend process improvements to prevent recurrence.
- Analyze cancellation behavior and drivers, including timing, reason trends, and leading indicators; surface actionable insights to improve retention and customer outcomes.
- Build and deliver trend analysis, exception reporting, and deep dives to identify operational risks, anomalies, and emerging themes impacting
- Identify reporting automation and standardization opportunities to reduce manual effort and increase reliability.
- Cross-Functional Partnership Build strong working relationships with internal teams (e.g., Product, Operations, Compliance, Customer Experience, Risk) and external partners to align on definitions, outcomes, and action plans.
- Support Payment Security / Emerging Products initiatives and special projects as needed.
- Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, LPP) L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.
- Reporting Accuracy, Governance, and Data Integrity Own monthly/weekly
Requirements
- We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW.
- Required Skills/Knowledge: Bachelor’s degree with 2+ years in a business analyst / reporting type of role or in lieu of degree 4+ years of relevant
- experience and also reporting back findings Strong PC proficiency (Microsoft Office: Excel, PowerPoint, Word, Outlook) or comparable tools. MS Excel (with
- experience /expertise with pivot tables, XLOOKUP, data validation; ability to build reporting with minimal ramp up); working knowledge of PowerPoint and Word. 2+ years of
- experience using a data visualization tool such as Tableau, Power BI or similar.