other
1 hour ago*
Bilingual Financial Customer Service Representative (Phoenix)
📍 Phoenix, United States·🏢 Remote
Responsibilities
- Chart your own path and grow your career while helping more customers achieve financial freedom.
- Develop a solid foundation through our paid associate training program and receive continuous coaching for your role and career trajectory.
Requirements
- experience Fluency in both English and Spanish Capability to work overtime as required based on business need What will set you apart: Financial Services or call center
- experience A passion for providing quality customer service Desire to engage with customers over the phone Capability to adapt communication style while servicing our diverse customer base Attention to detail and ability to learn and apply financial industry policies, processes, and procedures Required Minimum Internet Specifications: To ensure you are set up for success, you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to attend training
- Other necessary computer equipment, headset and training materials will be provided.
- Minimum service level of 50Mbps download and 10Mbps upload to ensure the best voice quality Associates are required to connect their computers directly to a modem or router using an Ethernet cable to ensure consistent voice quality. #PJPS Overtime may be required based on business need. ***Applicants must be authorized to work for any employer in the U.S.
- ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption.
- You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet.
- You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.**
Benefits
- Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own.
- Partner with our team and clients to: Provide excellent service within our call center for our customers’ retirement savings accounts Educate and empower our customers without having to make cold calls or sales Communicate critical plan updates and changes Process contribution changes, loans, and withdrawals Process general account changes upon direction from the customer What you will bring Availability to work a 40-hour work week, outside of traditional business hours, Monday through Friday with an