Junior Technical Account Manager (Graduate FASTER program)

Requirements

• We are the world's leading provider of enterprise open source solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies.
• Job Summary The Junior Technical Account Manager is focused on building foundational knowledge of Red Hat's products and support processes.
• This role contributes to customer satisfaction by ensuring timely resolution of basic technical challenges, building a solid understanding of customer environments.
• What you will do During your first year as a Junior Technical Account Manager, you’ll participate in the FASTER Program , a comprehensive 12-month program designed to provide you with the deep technical knowledge, customer engagement skills to excel.
• experience with Red Hat's portfolio, learn from seasoned experts, and contribute to real-world customer solutions from day one.
• you will: Discover all about Red Hat and how we support our customers in addressing their technical, developmental, and strategic business challenges with our comprehensive portfolio and services Develop technical skills in the Red Hat portfolio that span Cloud, Automation, Containerisation and AI solutions by completing training programs and attaining industry recognized certifications Assist experienced members as they deliver strategic technical and architectural guidance to key customers Support the
• experience applying technical troubleshooting, documentation, analytical, and problem-solving skills in an enterprise IT-related projects Understand fundamental concepts of network communication and configuration Demonstrated customer service skills and desire to be customer-focused Effective communication (written and verbal), active listening and presentation skills Ability to work independently and collaboratively with internal teams and external customers Knowledge of infrastructure systems,
• Thank you for your interest in Red Hat! To learn more about Life at Red Hat, follow us on Instagram . #LI-EL1 About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies.
• Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies.
• We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.