Junior Technical Account Manager

Requirements

• We are the world's leading provider of enterprise open source solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies.
• Job Summary The Junior Technical Account Manager (JTAM) is focused on building foundational knowledge of Red Hat's products and support processes.
• This role contributes to customer satisfaction by ensuring timely resolution of basic technical challenges, building a solid understanding of customer environments.
• What you will do During your first year as a Junior Technical Account Manager, based in either Mumbai or New Delhi , you’ll participate in the FASTER Program , a comprehensive 12-month program designed to provide you with the deep technical knowledge, customer engagement skills needed to excel.
• experience with Red Hat's portfolio, learn from seasoned experts, and contribute to real-world customer solutions. This cohort-based program starts on 1 September 2026 . Through this experience,
• you will: Discover all about Red Hat and how we support our customers in addressing their technical, developmental, and strategic business challenges with our comprehensive portfolio and services Develop technical skills in the Red Hat portfolio that span Cloud, Automation solutions by completing training programs and attaining industry-recognized certifications Assist more experienced members as they deliver strategic technical and architectural guidance to key customers Support the Sales organizations’
• experience applying technical troubleshooting, documentation, analytical, and problem-solving skills with an attentive eye for detail in an enterprise IT-related project, showcasing the ability to diagnose and resolve complex issues Understand fundamental concepts of network communication and configuration Demonstrated customer service skills and desire to be customer-focused Knowledge of infrastructure systems, particularly Linux and containers Effective communication in both written and verbal Ability to
• experience with any of Red Hat products, Red Hat Enterprise Linux, Red Hat OpenShift, Red Hat Ansible Automation Platform, and related technologies is a plus Why Red Hat? Unparalleled Onboarding and Development : Set yourself up for long-term success through our structured 12-month program, which provides you with dedicated mentorship, hands-on labs, certifications, and exposure to a wide range of technologies.
• Ready to kickstart your career with a global open source leader? Apply Now! About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies.