Trilingual Client Care Support - Contact Center

📍 Colombia·🏢 On-site

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Responsibilities

Utilize all tools to properly support, action and document all related questions and needs.
Collaborate with peers to help cardholders, provide thought-leadership, and inspire both customers and peers in a diverse business environment.
Manage sensitive data Maintain confidentiality Flexible in the event of schedule change requirement - willingness to work a flexible schedule to include weekends, possible holidays and overtime when needed.

You will complete work according to well-defined policies and procedures while delivering a positive customer interaction.
Successfully complete a training program, including classroom instruction, computer-based lessons, instructor-led activities, and on-the-job training.
experience in contact center, financial industry or ecommerce environments is strongly preferred.Demonstrated commitment to quality and customer service based on the customer’s needs.Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving and multi-tasking skills required.Requires efficiency, accuracy, and attention to detail.Computer
experience within Windows environment as well as ability to navigate the internet, utilize computer shortcut functions, and navigate through multiple program platforms.

Qualifications:1 or more years of work experienceMust speak English and SpanishAt least 2-3 years of contact center experience.Punctual, regular and consistent attendance.Customer service experience required. Prior

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.