Customer Success Manager, QSR Accounts

Responsibilities

• Champion user proficiency by delivering initial training and ongoing learning experiences.
• Propel brand and account growth by managing the end-to-end process for hardware refreshes and upgrades and strategically leveraging renewal price uplifts to maximize contract value.
• Collaborate closely with internal stakeholders, disseminating crucial customer information and proactively managing/resolving issues through the appropriate internal and external channels, including formal escalation.
• Champion the Voice of the Customer by synthesizing customer views, requirements, and data-driven insights for internal teams to influence company strategy.
• Foster excellence in customer success, driving high customer satisfaction (e.g., Net Promoter Score), by effectively communicating performance metrics and progress toward customers’ core business objectives to ensure shared understanding and accountability.

Requirements

• Leveraging tools like Salesforce, Outreach, and generative AI, you will design strategies for utilization, adoption, and ROI, collaborating with the account team to ensure customers meet their core business objectives.
• experience in a similar hybrid role including managing projects, timelines, customer relations, and contracts that demonstrates strong executive presence and presentation skills.
• Highly organized with proven ability to manage time and priorities effectively, stay on-task with minimal supervision, and collaborate successfully with management and cross-functional teams.
• Experience serving as a customer advocate with the ability to understand the needs of the client and deliver on those needs.
• Proficiency using customer relationship management software, (Salesforce strongly preferred) and the Google Suite of products.
• Accepting applications between April 2026 and June 2026 #LI-RO1 Basic
• Requirements Bachelor's Degree with 2+ years of sales/customer service
• experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Experience