operations
11 hours ago*
Global Billing Operations - Manager
at State Street
📍 Bangalore, India·🏢 On-site
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Responsibilities
- Drive efficiencies to build capacity and create a more agile work process.
- Maintain a robust control environment: process controls, process oversight and process governance responsibility Develop the team to adopt “owner’s mind set”, work independently, and effectively manage timelines Provide support to customers throughout the billing process Point of escalation within the local reporting line for dealing with issues (people/process/technology) and ensuring that compliance requirements are adhered to (e.g.
- - Business As Usual (BAU) Activities: General responsibility for all billing hub questions, issues, concerns, and communications Oversee and manage the help desk to achieve global consistency and effectiveness in controls; accurate, quality work; and transparency into activities and results.
Requirements
- Basic Purpose of Job: The Help Desk Lead will be responsible for all aspects of customer billing assistance and issue resolution arising in the Global Billing Function across State Street global businesses spread across countries & regions.
- company policies surrounding standard of conduct, information security, employment regulations) May serve as a subject matter expert on particular billing related and help desk matters Coaches the team and gathers feedback for performance appraisals Process Re-Engineering, Standardization, and Automation: Assist with the process Re-Engineering, Standardization, and Automation efforts for Billing Responsible for ongoing process improvements Expectations: Bachelor’s/Master’s Degree in Finance, CPA Qualified
- Knowledge of various services and industry trends of billing methods for those services like Custody services, Sub custodian, trust services and out pocket expense billing, asset management etc.
- Experience of building and maintaining strong control environment (risk excellence,
- experience with SOX, RCSA controls, etc.), establishing policies, procedures and strong internal controls.
- Experience assisting with re-engineering processes and driving similar centralization of the end-to-end activities for the major financial institutions Skills required: Proficiency in Microsoft Office suite (Excel, Access, PowerPoint, Word, Visio), advance levels of Excel (pivot tables, formulas, excel workbook maintenance best practices) Knowledge of billing systems Conceptual understanding of company-wide financial architecture (GL, sub-GL technology, specialized tools) applicable to the above process