experience Ensure consistency across web, mobile, and CRM-integrated interfaces Design experiences that incorporate AI-driven features such as recommendations, personalization, and automation Translate complex AI capabilities into simple, transparent, and user-friendly interfaces Conduct user research, usability testing, and journey mapping to identify pain points and opportunities Develop personas, scenarios, and customer journey maps Use data and behavioral insights to inform design decisions Create
Requirements
Job Description We are looking for a UI/UX Product Designer to join our Customer Journey product team, responsible for designing intuitive, modern, and AI-enhanced user experiences across the end-to-end customer lifecycle.
Qualifications Basic
experience with a Bachelor Degree or at least 5 years of
experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD Preferred
experience with a Bachelor Degree or 7 or more relevant years of
experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD 6+ years of
experience in UI/UX or product design
Experience designing for web applications, SaaS platforms, or CRM tools
Proficiency in design tools such as Figma, Sketch, or Adobe XD
Strong understanding of interaction design, information architecture, and usability principles
Experience designing AI-driven or data-rich user experiences
Familiarity with CRM and marketing platforms such as Microsoft Dynamics 365 or Oracle Eloqua U.S.
Experience
8 or more years of relevant work
9 or more years of relevant work
Benefits
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world.
Expectation of days in office will be confirmed by your hiring manager. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Applicants Only The estimated salary range for this position is $152,200.00 to $ 243,700.00 USD per year, which may include potential sales incentive payments (if applicable).
Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location.
In addition, this position may be eligible for bonus and equity.Visa has a comprehensive
benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status.
Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
Additional details
This role will focus on creating seamless experiences spanning marketing engagement, lead capture, digital journeys, and sales interactions.
You will play a key role in shaping how users interact with intelligent systems, ensuring experiences are not only functional, but also adaptive, personalized, and easy to use. Key
Strong portfolio demonstrating end-to-end product design and user-centered thinking
Work Hours Varies upon the needs of the department. Travel
Requirements This position requires travel 5-10% of the time. Mental/Physical
Requirements This position will be performed in an office setting.
The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.