Account Manager, Featurespace Customer Success

📍 Mexico, Mexico·🏢 On-site

You are nearing today's limit. Upgrade for unlimited access.

Responsibilities

Support Tier 1 enterprise accounts in partnership with the Strategic Enterprise Customer Director, including coordination of business reviews, internal steering committees, and escalations.
Own full commercial responsibility for Tier 2 accounts, including contract renewals and expansion of existing investments in Featurespace solutions.
Develop and execute strategic account plans aligned to agreed targets, KPIs, and customer outcomes.
Identify, develop, and support revenue expansion opportunities in collaboration with commercial and sales teams.
Coordinate internal teams to support customer onboarding, implementation, and ongoing projects.
Conduct ongoing risk assessments across assigned accounts and proactively mitigate potential issues.
Manage customer escalations and identify emerging risks to minimize disruption and protect relationships.
Perform other duties as assigned.

Ability to manage multiple priorities in a fast‑paced, changing environment.
Ability to work independently while collaborating effectively across teams.
Qualifications Basic
experience managing customer or client accounts independently.
Experience working with both business and technical stakeholders.
Proven ability to support renewals, commercial discussions, and revenue‑related goals.
Experience in customer success, account management, or client services within fintech or SaaS environments.
Ability to navigate complex technical environments and translate concepts for customers.

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.