Product Support Engineer

Requirements

• As the world pivots toward AI-driven ecosystems, Boomi provides the essential, unified foundation that global enterprises rely on to move at the speed of business.
• You possess the rare ability to directly dissect complex technical bottlenecks, identify root causes, and engineer creative solutions that keep over 20,000 organizations running smoothly.
• You are Boomi! What You’ll Bring to the Team Boomi Expertise Minimum of 1 year of hands-on
• experience with the Boomi AtomSphere Platform, moving beyond the basics into advanced process development, API management, and complex deployments. 2 - 4 years of total
• experience in IT Consulting or Software Development, giving you the architectural perspective needed to solve big picture problems. Working 5:30 PM – 2:30 AM IST, Technical Proficiency
• Experience with web languages—REST, SOAP, WSDL—and skilled in using tools like Postman and OAuth 2.0 to design and troubleshoot seamless connections.
• Practical command of the languages that power modern business, including Java, Groovy, JavaScript, and React.
• Comfortable navigating the modern tech stack, from Kubernetes with Rancher Desktop and Cloud-based apps to the core of Windows and Linux OS.
• experience with enterprise giants like Salesforce, NetSuite, and Hadoop.
• Diagnostic Specialist Strategically leveraging AI technologies to analyze technical support cases, accelerate troubleshooting, identify root causes, and bring cases to resolution.
• Proficiency in protocols (TCP/IP, HTTP/S, SSL/TLS, SFTP) using tools like Wireshark and Charles Proxy to find exactly where a connection is breaking.
• An eye for analyzing error logs across Java and various Operating Systems to pinpoint root causes before they become roadblocks.
• Collaboration-centered approach Ability to take a complex, highly technical solution and explain it so clearly that a non-technical customer feels like an expert.
• As Boomi leads the way in AI-ready data activation, you are the first in line to learn, adapt, and master the next wave of innovation.
• What You’ll Gain Accelerate Your Career in AI & Integration: At Boomi, you aren't just maintaining software; you are at the epicenter of the AI-ready data revolution.
• One day you’ll be optimizing Salesforce integrations, and the next you’ll be deep-diving into Kubernetes or Big Data environments.