CUSTOMER SERVICE REPRESENTATIVE

📍 Concord Us, United States·🏢 On-site

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Responsibilities

Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
Maintain organized customer files.
Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed.
Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules; this includes taking physical inventory at month end. BASIC REQUIREMENTS:

Education equivalent to high school diploma required.
experience in a customer service role with
experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
Strong working knowledge of computer systems including experience with
experience with Microsoft Word, Excel, and Outlook. PREFERRED REQUIREMENTS:
Associates degree or college business coursework. Previous
experience using automated order entry system. Previous
experience in the manufacturing sector, containerboard and corrugated packaging industry.
The ability to network and build relationships with individuals of various
Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports.
Able to work in a fast paced, deadline-oriented environment and handle multiple requests simultaneously.
Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.
Strong organizational skills with the ability to handle numerous details, deadlines, and requests. Previous
experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.