customer support
2 days ago*
Customer Support Specialist
at Discz Music
📍 Location TBD·🏢 Remote
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Requirements
- Join us in building the AI GTM Brain for high-performing sales teams.
- At Gojiberry AI, we’re building the AI GTM Brain — a system that helps founders and sales teams detect high-intent leads, automate outreach, and book meetings on autopilot.
- 🧠 What You’ll Do Handle customer conversations (chat + email) with speed, clarity, and ownership Help users get real outcomes: better leads, better campaigns, more demos booked Go beyond support: understand why things don’t work and fix root causes Spot patterns in tickets and turn them into product or onboarding improvements Improve onboarding, help center content, and tutorials to reduce friction Build simple systems (macros, workflows, AI automations) to scale support Qualify users and route them
- Experience with Intercom, Zendesk, or similar tools
- Experience supporting a B2B SaaS or AI product Interest in sales, outbound, or GTM tools
- Experience building automations (Zapier, Make, AI tools, etc.) Startup mindset: fast, pragmatic, outcome-driven 💡 Why Join Us We didn’t build Gojiberry to create another tool.
Benefits
- We’re growing fast (0 → $1M ARR in <9 months), with hundreds of customers relying on us daily.
- experience You’re here to build systems, not just answer tickets. 🌍 The Practical Stuff Fully remote (LATAM) Must overlap with US business hours Flexible hours, async culture Small, high-performance team Fast learning curve, high ownership Salary: $25,000 – $32,000 / year 🔥 Required Question A customer tells you: “Your tool doesn’t work, I’m not getting any leads.” What do you do? Write your exact answer + steps.
Additional details
- As we scale, support becomes a core part of the product
- experience — not just answering tickets, but making sure customers actually get results.
- You’ll work closely with our lean, high-performance team to improve the customer experience, reduce friction, and turn every interaction into better product + better outcomes.
- We’re building the execution layer of outbound — a system that tells you who to contact, when, and how.