engineering
Posted 1 weeks agoField Service Technician III
20521 Seneca Meadows Pkwy, Germantown, United StatesRemote
Responsibilities
- Conduct routine and preventive maintenance, including system updates, inspections, and performance optimization.
- Collaborate with project managers, customers, and internal teams to ensure seamless system integration and deployment.
- Deliver comprehensive on-site training to customers on system operation, maintenance, and troubleshooting.
- Maintain detailed records of field service activities, including installation reports, maintenance logs, and troubleshooting documentation.
- Generate and present detailed reports to customers and internal stakeholders, summarizing system performance, issues, and resolutions.
- Conduct quality assurance checks to verify adherence to company standards and customer requirements.
Requirements
- EXPERIENCE & EDUCATION High school diploma or equivalent required; technical certifications or an associate degree in electronics or a related field is preferred. Minimum of 2 years of
- experience in the installation, configuration, and maintenance of technical systems .
- REQUIRED SKILLS Advanced troubleshooting and diagnostic skills, with a proven ability to resolve complex technical issues.
- experience interacting professionally with customers and cross-functional teams.
- Experience with tools and software used for system configuration, diagnostics, and performance monitoring.
- Relevant technical certifications or degrees are preferred.
- Ability to lead and mentor junior team members, fostering skill development and knowledge sharing.
- Experience working in the defense or critical infrastructure sectors.
- Familiarity with industry standards and regulations for electronic security systems.
- Proficiency in using diagnostic equipment and tools for RF systems.
- Experience with IP networking and basic Linux system operation.
- PHYSICAL DEMANDS Ability to work in a field service environment Ability to frequently use hand tools ( e.g.
- drills, impact drivers, screwdrivers ) Ability to frequently use ladders Regularly required to sit and stand f or long periods of time Frequently lift and/or carry objects of small to medium size between 2lbs and 25 lbs ITAR Requirement: This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”).