other
Posted Mar 13Executive Director CCaaS
at TTEC Digital
Austin, United StatesOn-site
Requirements
- Ability to function in a pre and post sales role.
- Excellent customer-facing presentation skills with the ability to lead implementation teams and projects.
- Existing knowledge and/or industry certifications for Webex Collaboration, Amazon Connect, Genesys Engage/Cloud, Zoom, Google CCAI, NICE CXone, Verint, Calabrio, CRMs, and process automation technologies
Benefits
- experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The TTEC Digital Genesys Partner Practice of customer
Additional details
- At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer
- As the Executive Director Professional Services, CCaaS, you will manage projects and teams on the most complex Contact Center applications imaginable.
- You are the overall project owner and spearhead the customer conversations.
- You will be an operational leader who understands the business impacts and technology decisions and can easily explain to both technical and non-technical stakeholders the importance of technology and the impacts to the business.
- You will work and lead a team of engineers and solution architects.
- Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
- Partners across the entire organization and partner ecosystem to involve the right resources and technologies for each opportunity.
- Influences opportunity strategy to incorporate the right technologies.
- Exercises wide latitude in determining objectives and approaches to engagements.
- Influences client leadership to establish overall business relationship and engagement strategy.