other
Posted 1 weeks agoClient Executive, Mid-Market
at Headspace
United StatesHybrid
Responsibilities
- Build and maintain strong client relationships by communicating Headspace's value, responding to inquiries, and troubleshooting issues in a timely and professional manner
- Monitor client health and risk, proactively identifying opportunities to deepen relationships and drive engagement across client organizations
- Support clients through contract renewals and expansions, helping guide them through pricing and partnership decisions
- Maintain accurate and up-to-date client documentation across internal systems, including Salesforce, Asana, Google Suite, Highspot, Brandfolder, Ironclad, and AI tools such as - ChatGPT, Claude, and/or Gemini
- Collaborate with internal teams — including Sales, Product, and Marketing — to share client insights, represent the voice of the customer, and improve our overall offering
Requirements
- experience in Customer Success, Account Management, Relationship Management, or a similar client-facing role
- Proven ability to manage and grow client relationships with a focus on retention and engagement
- Experience delivering metric-based reporting and translating data into actionable insights
- Familiarity with Salesforce or similar CRM tools Preferred Skills: •
- Experience in benefits, wellness, healthcare, or a related industry
- Experience with upsell and expansion conversations within an existing book of business Location:
- We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.
Experience
- Required Skills: 4+ years of
Benefits
- Your recruiter will share more details about our hybrid model. Pay & Benefits :
- The anticipated new hire base salary range for this full-time position is $75,000-$100,000 + variable compensation + equity + benefits.
- Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States.
- Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training.
- Your recruiter will provide more details on the specific salary range for your location during the hiring process.
- At Headspace, base salary is but one component of our Total Rewards package.
- We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more.
- Additional details about our Total Rewards package will be provided during the recruitment process. About Headspace
- We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it.
- They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come.
- The chance to shape what mental health care looks like next Competitive pay and
- How we feel about Diversity, Equity, Inclusion and Belonging:
- A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.
Contact
- For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice #LI-REMOTE
Additional details
- Headspace's Client Success team engages our clients to drive adoption, engagement, and demonstrate ongoing value.
- This critical function is responsible for onboarding new clients, driving ongoing adoption and engagement strategies, and managing renewals and expansions.
- Our Client Success Group works cross-functionally with the rest of the Headspace organization to uncover new ways to make Headspace a part of everyday life and to improve our product.
- In this role, you'll help build lasting relationships with a growing portfolio of clients and play a meaningful role in helping people access mental health support through their employers. What you will do:
- This role’s primary focus is managing a portfolio of SMB and Mid-Market clients, serving as their point of contact and trusted advisor throughout the client lifecycle
- Partner with clients to support onboarding, adoption strategies, and renewals, ensuring they are getting measurable value from Headspace
- Provide regular reporting to clients that demonstrates the impact and value Headspace delivers for their employees
- Work with third-party partners on behalf of clients, including consultants and eligibility vendors, as needed
- Strong communication skills — organized, clear, and able to tailor messaging to different audiences
- Empathetic and solutions-oriented mindset with a genuine desire to help clients succeed