engineering
Posted 6 days agoSenior Developer 2
at Arctic Wolf
Bengaluru, IndiaRemote
Requirements
- About the Role Arctic Wolf Networks, Inc. (AWN) is seeking a Software Development Support Engineer to join our Software Development Support (SDS) organization.
- SDS engineers have access to source code, internal systems, and backend data and are empowered to drive issues to resolution, including contributing code changes and partner fixes where appropriate.
- Responsibilities Include: Own and drive complex, escalated issues from intake through resolution Perform deep technical troubleshooting across software, cloud, and infrastructure layers Analyze logs, metrics, and telemetry across distributed systems Perform advanced debugging, including: Application and service log analysis Memory dump and crash analysis (e.g., WinDbg) Performance tracing and system-level diagnostics Reproduce issues by building scripts, automation, and test environments Work across AWS,
- Requires the ability to utilize technology, including using a keyboard, verbal communication, and working with device screens that require visual acuity.
- If located in a company office, mobility is required to physically navigate the space.
- experience is preferred but not required. We provide comprehensive cybersecurity training during onboarding and throughout your career.
- Qualifications Bachelor’s degree or foreign equivalent in Computer Science or related field, or equivalent combination of education and experience. 3 to 5 years in software development or related role. Technical
- Experience (Preferred) Linux and multi-platform OS
- experience (Windows, macOS, Linux) Cloud platforms (AWS, Azure) Observability tooling (Elastic Stack, Kibana, logging pipelines) Scripting and automation (PowerShell, Python, Bash, Ruby) Databases and data platforms (MS SQL, MySQL , Athena, Databricks) Containerized environments (Docker, Kubernetes) Ticketing and collaboration tools (Zendesk, Jira) Memory dump and performance analysis tools (WinDbg, ETW /XPerf)
- Experience with REST APIs About You You are a technically curious, engineering-minded problem solver who enjoys working on ambiguous and challenging issues.
- If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.
- And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.
- responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Benefits
- All wolves receive compelling compensation and
- benefits packages, including: Equity for all employees Flexible annual leave, paid holidays and volunteer days Training and career development programs Comprehensive private
- benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance.
- Fertility support and paid parental leave Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.
Contact
- Please let us know if you require any accommodation by emailing recruiting@arcticwolf.com.
Additional details
- At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change.
- Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world.
- If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you! Our mission is simple: End Cyber Risk.
- This role operates at the intersection of Support, Product, and R&D, owning complex, escalated customer-facing issues that require deep technical analysis and engineering-level troubleshooting.
- You will work end‑to‑end on hard problems involving software, infrastructure, and cloud environments—often going beyond traditional support workflows.
- This role plays a critical part in reducing disruption to core development teams by handling advanced troubleshooting, reproduction, diagnostics, and resolution of customer-impacting issues.
- In the event of business travel, mobility is sufficient to use public and private transport and navigate to essential locations.
- May include moving or lifting 25 pounds or less (e.g., office chair, reams of paper). Security
- You bring: Strong troubleshooting skills across software and systems
- Experience reading, debugging, and modifying code Background in networking, security, or distributed systems Strong ownership mindset—comfortable driving issues independently Excellent written and verbal communication skills Comfort working without scripted procedures Please note: This role may involve on-call responsibilities and light travel.