Patient Marketing Awareness Specialist-Temp

United StatesRemote

Responsibilities

Conduct proactive outreach to patients, providing education about Signatera, its appropriateness for specific cancer types, and the testing process.
Address inquiries related to eligibility, test ordering processes, timing in relation to treatment, and MRD monitoring.
Identify and help address common barriers to care, including scheduling challenges, provider communication needs, access to resources, and general process questions.
Coordinate with Patient Coordinators, field teams, provider offices, and other internal stakeholders to support patient needs.
Collaborate with healthcare providers, patient coordinators, and internal teams to support ongoing patient needs and inquiries.
Handle PHI in both electronic and paper formats in accordance with company policies.
Maintain ongoing compliance with all Natera training requirements.

experience in patient support, customer service, healthcare operations, patient engagement, care coordination, or a related field.
Experience in a high-volume call center or outbound contact center setting, with a track record of managing large volumes of outbound calls and patient or customer follow-up.
Bachelor’s degree preferred.
Strong verbal and written communication skills with the ability to explain complex information in a clear and supportive manner.
Excellent listening skills and ability to navigate sensitive conversations with empathy and professionalism.
Experience using Salesforce or similar CRM platforms preferred.
Proficiency with Microsoft Office applications, including Excel and Word.
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.

The Specialist will ensure that patients are well-informed about their testing options, eligibility, and the process involved, while also addressing operational queries related to insurance, billing, and etc.
Provide comprehensive information on costs, insurance coverage, and financial assistance options.
The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.
Remote USA $30 — $30 USD OUR OPPORTUNITY
Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other
benefits include pregnancy and baby bonding leave, 401k benefits, commuter

For more information, visit www.natera.com .
Link: https://www.natera.com/notice-of-data-collection-california-residents/
Please be advised that Natera will reach out to candidates with a @ natera.com email domain ONLY.

Working within the Patient Coordinator organization, this role helps ensure patients have access to the information, resources, and support needed to navigate their ongoing care journey.
This role involves proactive engagement with patients through various communication channels to answer inquiries, provide information, and facilitate access to resources.
Engage with patients via phone, SMS, email, and other approved communication channels to deliver a positive and informative experience.
Provide patients with approved educational materials, discussion guides, and support resources.
Assist patients in navigating the patient portal and accessing test results, ensuring a smooth experience.
Gather patient feedback to enhance our programs and services, documenting insights for continuous improvement.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment. •
Relationship building Active listening Problem solving Attention to detail Collaboration Adaptability
This may differ in other locations due to cost of labor considerations.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other.