DC Ops Technician III - UK

Requirements

• You must be able to work a flexible schedule, supporting a team doing 24x7x365 coverage, including holidays and weekends.
• Key Accountabilities Utilize custom monitoring software and internal ticketing system to provide customer support Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components Troubleshoot simple operating system storage issues including file system, disk management and RAID technologies Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server Simple operating systems administration to
• Requirements Educated to GCSE level or equivalent; further education in a technical vocation advantageous Previous
• experience or ability to show familiarity with building, repairing or upgrading hardware components required Previous
• experience in a customer service oriented position preferred Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred
• Experience with Dell PowerEdge and HP ProLiant rack server hardware preferred
• Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS preferred
• Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches preferred
• Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems preferred Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends.
• Must be able to prioritize work in a fast paced, high pressure environment Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software Must be able to lift 50 lbs over head Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr) #LI-LP2 About Rackspace Technology We are the
• We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future.
• If you have a disability or special need that requires accommodation, please let us know.

Benefits