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Posted 4 weeks agoCustomer Experience Representative
at Care Access
United StatesRemote
Responsibilities
- Manage Inbound Calls – Handle a high volume of incoming and outgoing calls with professionalism and efficiency, ensuring that all participant inquiries are addressed promptly.
Requirements
- Technical Proficiency:
- Experience using call center software, CRM systems, and ticketing tools. Familiarity with communication tools like Slack/TEAMS is preferred.
- Organizational Skills: Strong ability to manage multiple tasks, prioritize effectively, and maintain accurate documentation.
- Problem-Solving: Ability to think quickly and effectively manage challenging situations while maintaining composure. Certifications/Licenses, Education, and Experience
- Education: Minimum of a high school diploma or GED required. •
- Technical Skills: Proficiency in using call center software, CRM systems, and ticketing tools is required. How We Work Together
- Physical demands associated with this position Include : The ability to use keyboards and other computer equipment.
Experience
- Experience: 2-5 years of call center
Benefits
- Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.
- The expected salary range for this role is $19.00 - $22.00 USD per hour for full time team members.
- Benefits & Perks (US Full Time Employees)
- Paid Time Off (PTO) and Company Paid Holidays
- 100% Employer paid medical, dental, and vision insurance plan options
- Health Savings Account and Flexible Spending Accounts