engineering
Posted Dec 19, 2025Solutions Engineer
at Blacksmith
New York City, United StatesOn-site
Responsibilities
- WHAT YOU’LL DO PARTNER WITH SALES TO SECURE THE TECHNICAL WIN - Lead technical discovery, scoping sessions, and qualification calls with engineering, DevOps, and platform teams. - Deliver high-impact product demos, whiteboard sessions, and tailored technical deep dives. - Design and execute POCs, including benchmarking CI performance, optimizing pipeline architecture, and validating ROI models.
- INFLUENCE PRODUCT DIRECTION - Capture customer feedback and use cases, advocating for features and improvements that accelerate adoption. - Collaborate with Engineering and Product to validate requirements, shape roadmap decisions, and improve usability for large-scale CI teams.
- SUPPORT EXPANSION AND LONG-TERM SUCCESS - Participate in strategic account planning with AEs, CSMs, and leadership. - Identify technical expansion opportunities within existing customers. - Ensure smooth handoff from evaluation to onboarding, working closely with post-sales teams.
Requirements
- Our first product helps companies run GitHub Actions substantially faster and cheaper by owning and operating our own global fleet of bare-metal machines rather than renting generic cloud VMs. - Today, we orchestrate tens of millions of Firecracker VMs each month, running CI for 3,000+ companies and hit ~$10M in ARR in less than 2 years.
- Our GTM is led by Jon Boyer, formerly Head of Sales at Zapier. - We’re now extending the same CI infrastructure into a broader platform: running agent sandboxes at scale and building our own background coding agent on top of it.
- SOLVE TECHNICAL CHALLENGES IN REAL TIME - Assist customers in debugging CI performance bottlenecks, runner reliability issues, or pipeline misconfigurations. - Help teams optimize GitHub Actions at scale and adopt ephemeral runners effectively. - Maintain deep technical understanding of Blacksmith’s architecture and how it integrates into complex enterprise environments.
- Experience in solutions engineering, field engineering, pre-sales, DevOps, or consulting. - Hands-on understanding of modern CI/CD tooling (GitHub Actions preferred), pipelines, and DevOps workflows. - Familiarity with cloud infrastructure (AWS/GCP/Azure), containerization, or ephemeral compute systems.
- EXCEPTIONAL COMMUNICATION & STORYTELLING SKILLS - Ability to present confidently to engineering ICs, architects, and CTOs. - Skilled at simplifying complex concepts and tying technical value to business impact.