customer support
Posted 2 days agoCustomer Support Supervisor - Water & Livestock, Poultry, Dairy
at ezyVet
Hybrid
Requirements
- experience across multiple product lines.
- experience managing performance metrics and driving results. Proven ability to coach, motivate, and develop employees. Exceptional customer service and problem-solving skills.
- Experience using data and analytics to identify trends, inform decisions, and improve outcomes. Excellent verbal and written communication skills.
- Experience working in biotechnology, diagnostics, healthcare, life sciences, or a related industry is a plus.
- If meaningful work and a sense of purpose are at the top of your list, you’ll find it here.
Benefits
- What you can expect from us: Base annual salary target: $70K-$85K DOE Opportunity for annual cash bonus Health / Dental / Vision
- Benefits Day-One 5% matching 401k Additional
- benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
- At IDEXX, you’ll be supported by competitive compensation, incentives, and
Additional details
- IDEXX is seeking a Customer Support Supervisor to lead and support our Water, Livestock, Poultry & Dairy (LPD), and Opti Medical Customer Support team.
- Why this role matters: Our LPD and Opti Medical businesses provide diagnostic testing solutions that help monitor and improve the health of herd and flock animals worldwide, while Opti Medical supports human healthcare through blood gas analysis solutions sold across North America and global markets.
- Our Water business delivers innovative testing solutions that help customers safeguard drinking water, wastewater, recreational water, and on-premise water systems.
- In this role: As a Customer Support Supervisor, you will play a critical role in leading day-to-day customer support operations while fostering a high-performing, customer-focused team.
- You will drive operational excellence, identify and implement process improvements through a continuous improvement mindset, and ensure an exceptional customer
- This role combines people leadership with operational accountability and is ideal for a passionate leader who enjoys developing employees, leveraging data to drive decisions, and creating efficient, customer-centric processes.
- You will also serve as a key resource for escalated customer issues and step in as an individual contributor when business needs require.
- Most importantly, you'll help support customers whose work contributes to healthier animals, safer water, and improved human health.
- You will lead, coach, and develop a team of Customer Support Representatives to achieve departmental and business objectives.
- You will foster a positive, engaged, and inclusive team culture focused on customer success and continuous improvement.