engineering
Posted 11 hours agoService Technician (2 Openings)
at ResMed
AustraliaOn-site
Responsibilities
- Maintain quality documentation for repair and service activities in the in the tracking system for traceability.
- Ensure device repairs and servicing is compliant with Australian and New Zealand regulatory standards.
- Support QA with investigations and provide supporting documentation as needed.
Requirements
- Experience Required Professional and effective communications skills – both verbal and written.
- Works well with computer systems and common software apps (Word, Excel, PowerPoint, Outlook etc). Preferred Tertiary
- experience with repair and servicing medical equipment Please note that this role to be based in Gold Coast, Queensland . #LI-APAC Joining us is more than saying “yes” to making the world a healthier place.
Experience
- qualifications in a relevant field (Engineering, Science, Information Technology, Electronics) Minimum of 2 years of related experience. Demonstrated
Additional details
- Job Description Summary The primary role of Technical Services is to provide technical & engineering support to customers, support agents & internal teams.
- Key deliverables include taking ownership of customer queries on Resmed products, research solutions and promptly respond whilst maintaining the highest level in quality.
- Provide post Design support and repair of ResMed products, investigate device failures, upgrading the systems, product maintenance & testing.
- Primary Position Objective As a Service Technician the primary objective is to troubleshoot and resolve technical issues for all ResMed products. (sleep apnoea devices, life support ventilators and diagnostic devices).
- Responsibilities and Accountabilities Provide technical support for internal and external customers via inbound calls, Teams messaging and emails with a focus on software and device support.
- Complete scheduled preventative maintenance and calibration for test equipment needed for repairs and servicing.
- Follow service procedures detailed in product service manuals and tech notes.
- Works independently Continually develop technical knowledge to assist support teams.
- Timely and effective communication, documentation and reporting.
- Focus on Business Excellence initiatives and Continuous Improvement. Qualifications and