engineering
Added 2 weeks agoSupport Engineer
at BotGuard
Warszawa, Europe, PolandRemote
Responsibilities
- Deliver technical consulting to customers and partners to support successful onboarding, configuration, and usage of our solutions. •
- Collaborate with experts in cybersecurity, infrastructure, and AI-driven innovation. •
Requirements
- Blackwall is an AI-enabled security and web infrastructure company dedicated to safeguarding web ecosystems from automated threats.
- Experience in technical support, customer engineering, or a similar client-facing technical role. •
- Strong troubleshooting and problem-solving skills with the ability to quickly diagnose issues. •
- Experience supporting web backend systems. •
- Basic Linux command line experience is a must. •
- Understanding of Apache and NGINX web servers is a must. •
- Working knowledge of hosting panels (cPanel/WHM, Plesk, etc.) is a plus. •
- Experience with ModSecurity is a plus. •
- Experience with Atlassian software stack is a plus. •
- Fluency in written and spoken English (other languages are a plus). •
- Ability to work collaboratively with engineering, product, and customer-facing teams. •
- Professional fluency in English and Spanish, both written and verbal, is required. Why Join Blackwall: •
Benefits
- Compensation: Paid position; rate depends on experience and location
Contact
- Learn more about us at: https://blackwall.com
Additional details
- Deployed across 2.3M+ websites and applications, GateKeeper, the company’s flagship product, is trusted by 100+ service & hosting partners globally to enhance performance, reduce operational costs, and maximize revenue by protecting SMB customers worldwide against emerging threats with simplicity, affordability, and scalability.