other
Posted 4 days agoSenior Training Specialist
at Samsara
United StatesHybrid
Responsibilities
- Build, deliver and facilitate cohort-based one:many programs for customers, guiding groups through structured learning journeys from onboarding through advanced product adoption
- Design new, innovative experiences tying together physical and digital assets to live sessions and/or Community experiences
- Produce new and leverage existing training materials in accordance with team standards and brand guidelines; adapt existing materials to reflect product changes and audience needs
- Demonstrate expertise across the Samsara platform and show confidence in fielding a wide range of customer questions during live sessions
- Manage all live session logistics, including training registration, session delivery, Q&A facilitation, polling, and post-session follow-up resources
- Collaborate closely with the CS Scale as well as the rest of the Education team to shape content for live training and share customer feedback from training events
- Identify common knowledge gaps across the Scale customer base and partner with Customer Success and Product teams to address them through programming
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Requirements
- Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.
- This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
- Proactively leverage in-house and external tools and platforms to optimize the training you deliver (e.g., Samsara Community, in-house AI tools; Slido)
- experience delivering at-scale programs and live webinars or vILT to external audiences.
- Ability to build digital learning assets when needed, e.g., video tutorials, job aids, and presentation decks, using AI models, authoring and editing tools.
- A working grasp of instructional design: you structure content around clear learning objectives and can help shape a program, not just deliver it.
- Ability to analyze engagement and impact data, then iterate on your content to improve what's working and fix what isn't.
- experience teaching or delivering training, with at least 1 year in a one-to-many or scaled delivery model.
- Familiarity with webinar and virtual classroom platforms and tools •
- Experience with LMS and Community platforms, and customer education content development tools
- Background in SaaS product training
- All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Benefits
- The range of annual base salary for full-time employees for this position is below.
- Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.
- Annual Base Salary $80,622.50 — $108,400 USD Total Rewards
- Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company.
- We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
- Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.
Contact
- Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
- Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co.
Additional details
- At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.
- Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
- Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring.
- As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role:
- Do you want to join a dynamic, creative team? Samsara's Customer & Partner Education team is looking for a trainer to help us scale our reach and customer support globally.
- As a Sr. Technical Trainer focused primarily on our Scale segment (i.e.
- Commercial and Mid-market accounts), you'll help thousands of customers derive immediate value from our connected operations platform.
- Across one:many digital programs, live webinars, and cohort-based training sessions, you'll guide customers through structured learning journeys, make complex platform concepts accessible and actionable, and ensure success at every stage of their journey — across transportation, construction, field services, and the many other industries Samsara serves.
- This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.
- You want to impact the industries that run our world: Every session you deliver can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.