Agent Strategist - NYC

New York, United StatesRemote

$100K

Responsibilities

- Implement proactive health monitoring using usage data, stakeholder engagement, and sentiment signals.

Voice AI that resolves, not transfers.
Experience managing a portfolio of enterprise accounts ($100K+ ACV) with complex deployments and integrations.
- Strong stakeholder management skills with the ability to engage VP and C-level executives.
Experience in voice, conversational AI, telephony, contact center technology, or AI/ML products.

WHO YOU ARE: - 5+ years in customer success, technical account management, or solutions consulting at a B2B SaaS or API-first company. -

Total raised: $72M WHY WE’RE HIRING THIS ROLE: - As Vapi scales its enterprise footprint, we need strong post-sales ownership to drive retention, expansion, and long-term customer value. - Enterprise deployments are complex and cross-functional, requiring a single-threaded leader to orchestrate execution and outcomes. - This role will help define and scale our post-sales engagement model while directly impacting Net Revenue Retention.
- Comfortable operating in ambiguity and helping build process in a high-growth environment. - Bonus:
WHY VAPI: - Generational impact: Build the human interface for every business - Ownership culture: 70% of the company are previous founders - Kind team: The founders, Jordan and Nikhil, are Canadians - Tier-1 Investors: YC, KP seed, Bessemer Series A WHAT WE OFFER: - Real stake: We offer a competitive salary and excellent equity ownership - Comprehensive health coverage: medical, dental, and vision plans - Team love: We love hanging out, and we do quarterly off-sites - Flexible time off: take what you need