customer support
Posted May 13Customer Success Associate
at Dataminr
United KingdomRemote
Responsibilities
- Design and implement scalable programs that seamlessly integrate Pulse into customer workflows, and align with customer’s enterprise-level objectives.
- Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, training, and execution of playbooks / regular check-ins.
Requirements
- AI Innovation at Dataminr Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.
- Regenerative AI : our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here .
- Agentic AI : we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground.
- Learn more here Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages).
- Serve as a Cyber platform expert ensuring customer engagements support organisational goals and drive positive outcomes for the customer beyond basic platform features and functionality.
- Bachelor's degree or equivalent relevant
- experience in a related field AND 3 years of enterprise software or SaaS customer success/account management
- experience supporting corporate accounts. Knowledge and/or
- experience with publicly available information and the real-time alerting needs of Private Sector organisations Outstanding ability to communicate both orally and written complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior leaders and decision makers in the form of a presentation.
- High level of accountability and the ability to execute independently on multiple and competing projects and deadlines.
- Proficiency in other European languages would be advantageous #LI-REMOTE About Dataminr At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events.