Maintain revenue stream from each customer’s subscription by creating and demonstrating top & bottom-line value for each customer.
Requirements
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.
Additionally, this role relies heavily on personal accountability for results, and a willingness to go ‘the extra mile’ for each and every customer.
Expected results within 6-12 months: After receiving initial training/onboarding we expect you to have gained and maintain a deeper knowledge of Workday products and services across each product work stream Self-sufficient management of 50-60 enterprise accounts totaling 5M+ in ARR Actively ensure there is a roadmap in place for each of your accounts Timely execution of standard customer meetings and reviews for your defined accounts Achieve/exceed annual customer satisfaction targets and other defined Key
experience using a CRM such as Salesforce and a customer success tool like Gainsight 2 + years Proven account management/strategic planning
experience 3 + years of Proven ability to collaborate and build strong relationships with customers especially at the Executive level and engage across corporate functions (ie. Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management) Bachelor’s degree or equivalent work experience Other
Experience managing ambiguity within the EPM/CPM or financial ERP space, particularly when navigating organizational changes or developing success plans for enterprise accounts.
Experience
Qualifications 3+ years of
experience as a CSM supporting a SaaS solution 2 + years of
Benefits
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below.
Workday pay ranges vary based on work location.
As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants.
Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things.
Primary Location: USA.CA.San Francisco Primary Location Base Pay Range: $107,000 USD - $160,400 USD Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote.
Additional details
Not just in the products we build, but in how we show up for each other.
Our culture is rooted in integrity, empathy, and shared enthusiasm.
We’re in this together, tackling big challenges with bold ideas and genuine care.
We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive.
Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back.
So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team Customer Success is a key role to ensure Workday’s customers achieve value from our solutions.
In this role, you will be a key player that supports our customers on their Workday Adaptive Planning journey.
You are an advisor and facilitator to our customers, partnering not only with your team but with Sales & Services to help customers achieve maximum value from Workday.
You will be responsible for working with a number of customers, supporting them through regular checkpoints to drive value, adoption and retention.