other
Posted 2 weeks agoAssociate ROC Analyst
at Stem, Inc.
Gurgaon, IndiaRemote
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Responsibilities
- Remotely Identify, prioritize, and troubleshoot incidents in accordance with customer business requirements, organizational policies, and operational impact
- Develop tools and processes to support continuous improvement initiatives
- Create new rules for our data engine, to support strategic root cause corrections
- Monitor and troubleshoot a wide variety of information and network systems that include, but are not limited to LAN/WAN systems, firewalls, IoT systems, operating systems, and energy storage management systems
- Track operational incidents in JIRA
- Coordinate with field technicians during installation and operational issue resolution
Requirements
- The NOC analyst may also perform basic system administration tasks such as network/system troubleshooting, patching operating systems and applications, and executing various scripts.
- BTech/ BE degree in Electrical Engineering, Electrical and Electronics Engineering or Electronics and Communication Engineering from an accredited college or university.
- Good understanding of communication protocols that include but not limited to MODBUS RS485 and TCP/IP communications; Networking fundamentals like DHCP/Static, DNS, TCP/IP protocols; and router/switch configuration and IP address planning.
- Knowledge of electrical power systems, solar power systems and Battery Energy Storage Systems (BESS).
- Experience with analyzing large sets of data and data analysis.
- Knowledge of server operating systems and network devices.
- Ability to think creatively to resolve problems in ambiguous situations.
- Work with execution of custom scripts (light coding/understanding).
- Ability to work in flexible shift timings (24*7). Preferred:
- Experience of solar asset performance analysis. BESS Experienced preferred.
- Experience providing remote support using virtual desktop tools.
- Experience with Jira, Confluence, Linux/ command line.
- Analytical aptitude and ability to work under given timeline.
Additional details
- About Stem - Driven by human and artificial intelligence – Stem is unlocking energy intelligence.
- Stem is a global leader reimagining technology to support the energy transition.
- Turning complexity into clarity, and potential into performance.
- We help asset owners, operators and stakeholders benefit from the full value of their energy portfolio by enabling the intelligent development, deployment, and operation of clean energy assets.
- Our integrated software suite, PowerTrack, is the industry standard and best-in-class for asset monitoring, supported by professional and managed services, under one roof.
- Meant to tackle challenges as seamlessly as possible, Stem shows the information needed clearly and accurately and helps harness raw data to inform actionable insight.
- With global projects managed in 55 countries – from Germany to Japan and across North America – customers have relied on Stem for nearly 20 years to maximize the value of their clean energy projects.
- Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more.
- At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today.
- Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions.