Pharmacy Technician (Refill Calls)

GlobalRemote

Responsibilities

Coordinate and process medication refills, including data entry and claim adjudication
Place outbound refill calls and assist patients through the refill request
Maintain and update patient and prescription data in software systems
Spot trends, recommend improvements, and support process ‑ improvement initiatives
Maintain confidentiality and uphold high-quality service standards What You’ll Get:

Must have active Washington or Oregon pharmacy technician license AND national pharmacy technician certification (PTCB or NHA) About the Role
experience required: (refills, claims adjudication, clinical collaboration, or specialty pharmacy).
Must have active Washington OR Oregon Pharmacy Technician license.
National certification (CPhT or equivalent) required.

Compensation: An employee in this position can expect an hourly rate of 22.00 with potential quarterly bonus incentives.
The actual compensation will depend on experience, geographic location, and other factors permitted by law. What You’ll Do
Medical, dental, and vision insurance starting day one
401(k) with match , 4 weeks PTO , 10 paid holidays
Paid parental leave , short-term disability , and professional development
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

As a Patient Engagement Specialist, you’ll be the voice of support for patients navigating their medication needs.
You’ll handle inbound pharmacy calls, make outbound refill reminders, and guide patients through the refill process with professionalism and empathy.
You’ll also collaborate closely with pharmacists, clinicians, and internal teams to ensure patients receive timely, accurate support.
Location: Remote , Monday - Friday, 8:30AM - 5:00PM PST.
Respond to and resolve inbound patient and provider inquiries
Clarify prescription orders with pharmacists or clinical staff
Partner with cross ‑ functional teams to deliver a seamless patient experience
Access to employee resource groups and wellness programs What You Need:
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