other
Posted 4 days agoProgram Manager
at Stripe
New York, United StatesOn-site
Responsibilities
- Collaborate with cross-functional teams to build and scale operational infrastructure that supports the launch of innovative products, ensuring a seamless user experience
- Design the playbook to execute against operational
- Lead multiple projects simultaneously, managing timelines, resources, and stakeholder expectations to deliver impactful results that align with organizational goals
- Identify and drive process improvements alongside product and engineering teams, focusing on automation opportunities, public document enhancements, and self-serve capabilities that enhance efficiency and effectiveness in workflows
- Collaborate with cross-functional teams to build and scale operational infrastructure that supports the launch of innovative payments and business funding products, ensuring a seamless user experience
- Design the SOPs of technical product support, including API troubleshooting, to execute against operational
- Lead multiple cross-functional projects that enable the launch of new products and features
- Identify and drive service efficiency process improvements alongside payments and business funding product and engineering teams, focusing on automation opportunities for support processes, public document enhancements, and self-serve capabilities that enhance efficiency and effectiveness in customer support and onboarding workflows
- Run incubation and governance programs for payments and banking products (Stripe Managed Payments, Stripe Capital, fiat-to-crypto onramp/Payin integrations), guiding features from private beta to General Availability by validating operational readiness with go/no-go dashboards and incubation graduation criteria that measure operations KPIs (CSAT, agent productivity, and costs), and by defining support SOPs for internal and vendor support teams
- Lead product compliance and operational-capacity programs for payments and banking product betas, coordinating Legal, Tax, and Risk to identify regulatory gaps (global sales tax compliance, KYC/KYB requirements) and deploy targeted automations and tooling (AI support agents, AI powered onboarding) to increase operational cost savings, limit Stripe’s liability for non-compliance, and inform support resource planning and budgeting Who you are
Requirements
- Bachelor's degree or foreign equivalent in Business, Management, Economics or a related field, plus 2 years of
- experience managing timelines, resources, and stakeholder expectations to deliver results that align with organizational goals.
- experience building queries using SQL 2 years of
- experience analyzing large datasets to draw conclusions and make recommendations
Experience
- experience documenting operational processes 2 years of
- experience designing and implementing process improvements 2 years of
- experience scaling support operations 2 years of
- experience communicating technical concepts to users and stakeholders 2 years of
Benefits
- qualifications are a bonus, not a requirement.
- Salary: $148,450 - $210,600/yr.
- This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary. 40 hrs/week
- benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. NY19 #LI-DNI
Additional details
- Stripe is a financial infrastructure platform for businesses.
- Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
- Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
- That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities
- requirements and deliver a best-in-class user experience
- Engage with stakeholders across the organization to explore new strategic initiatives, closing gaps related to user
- experience and compliance while driving overall operational excellence
- experience securing customer retention objectives for new product releases
- Simultaneously, managing timelines, resources, and stakeholder expectations to deliver impactful results that align with organizational goals that increase early user adoption of new banking and business funding products
- Engage with stakeholders across the organization to explore new product offerings in payments, closing gaps related to user