Enterprise Client Partner (Customer Success)

Additional details

• Nimble, a Swoop company, is a healthtech company on a mission to simplify access, understanding and management of healthcare.
• We are starting by building the largest, most loved pharmacy business in the world.
• We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience.
• Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today’s most exciting challenges head-on and grow incredibly quickly.
• As an Enterprise Client Partner (Customer Success) Manager, you will be a trusted advisor to key named / strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
• You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction.
• You will work with our customer C-Suite and executive teams, as well as our program counterparts to drive a successful program.
• This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance.
• There is a 10% travel expectation for attending client conferences to meet with Pharmacy leaders in person.