Release Readiness Engineer / Technical Writer

United StatesRemote

Responsibilities

Plan, author, and maintain installation guides, admin/operator guides, troubleshooting/runbooks, and release notes (as needed) aligned to product releases and operational needs.
Plan, author, and maintain Warfighter focused end user guides.
Troubleshooting & runbooks: Build and curate troubleshooting-by-symptom runbooks (diagnosis steps, likely causes, resolution paths, and prevention guidance).
Aid development of training modules and job aids for user personas.
responsibilities are not exhaustive and additional

As a release readiness engineer and technical writer, you will develop and evolve the operator- and administrator- customer-facing documentation for UDS capabilities, enabling Warfighters and system administrators in installation, administration, operational runbooks, SDKS, and training content designed for airgapped environments.
Operate in a Git-based doc workflow (issues/PRs/reviews), establish templates,, and improve/maintain documentation.
Experience working in environments with higher operational rigor (airgapped, disconnected/limited connectivity, regulated or government contexts) preferred.
Strong collaboration skills with engineering and delivery teams; able to drive clarity, obtain technical decisions, and keep docs aligned with shipped behavior.
Proficiency with Git-based documentation workflows and modern docs toolchains (Markdown, static-site docs frameworks, review cycles, issue tracking).
experience delivering technology programs across the federal market. What We Do
We proudly support defense and civil agencies across the U.S. government and we work closely with the creators of leading-edge software solutions to deliver value to the mission-owner by improving the security and consumability of commercial software products. What We Work On Kubernetes
Cloud Environments (AWS/GCP and Azure)
Infrastructure-as-code (like Terraform/Pulumi)
Building Kubernetes and cloud native applications

4+ years writing technical documentation for software platforms (DevSecOps, infrastructure, Kubernetes-adjacent systems strongly preferred).

Full compensation packages are based on candidate experience.
Compensation ranges are established using national benchmarking data and apply across all geographic locations within the United States.
Remote - USA $123,250 — $166,750 USD Who We Are
We share a vision of freedom and security for the advancement of progress and innovation.
Our commitment to this vision, and to our mission-driven customers, means a commitment to speed, user
Medical/Dental/Vision
Premiums are 100% Company Paid
Health Savings Account Life Insurance
Disability Insurance Financial:
401k Retirement Plan
Home Office Budget Leave:
We offer all full-time Unicorns Flexible Time Off (FTO) plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year’s
Paid Parental Leave Learning:

EMPLOYER IS A CONTRACTOR FOR THE U.S. GOVERNMENT. THIS POSITION REQUIRES U.S. CITIZENSHIP. Role Description:
This role collaborates with Product, Engineering, and Delivery to translate system design and implementation details into clear, validated guidance that customers can use to deploy, configure, operate, and troubleshoot UDS.
This role includes writing documentation to be used by Warfighters on airplanes, ships, and ground vehicles!
Installation & deployment documentation: Create step-by-step install/configuration guides for product components and integrations (including prerequisites, expected outputs, verification steps, and safe rollback guidance).
Administration & Day-2 operations: Document operational workflows: upgrades, configuration changes, health checks, resource considerations, and common operational failure modes in constrained/mission environments.
Information architecture & discoverability: Organize technical documentation so it’s easy to navigate and avoids duplication across products
Travel Expectations: 4-12 times per year The listed
responsibilities may be assigned based on the evolving needs of the organization. We are seeking a dynamic individual who is able to adapt and take on new responsibilities as they arise. Preferred Experience and
Demonstrated experience producing: Installation guides
Comfortable documenting complex workflows; able to interpret design docs and technical specs and convert them into guidance. •