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Posted 2 days agoCONTACT CENTER SPECIALIST I (Hospital Call Center)
Roanoke, United StatesRemote
Requirements
- Confirms appointments and provides basic appointment information after properly authenticating patients to ensure the protection of private health information.
- Demonstrates proficiency and skill in responding to multi-channel communications.
- To provide exceptional service, the Contact Center Specialist is required to navigate multiple systems simultaneously and is expected to be available or talking with patients and healthcare professionals 80 percent of the day, with the ability to service inquiries without consultation.
- Position may be eligible for and/or required to telework based on work team and business need.
- Hours may vary and additional time or overtime may be required to meet workload requirements.
- Week 1: Off Wednesday Week 2: Off Monday On-site – non-remote (Carilion Park View - Roanoke, VA) Department (Carilion Direct - Hospital Call Center) What We Require: Education: High school diploma or equivalent required.
- Qualifications: A demonstrated ability to work effectively in a fast-paced team environment, manage difficult and emotional situations, remain calm under stress, display empathy and maintain positive communication is required.
- Must have strong keyboarding and computer skills.
Experience
- Experience: Three years customer service
Benefits
- The incumbents may be requested to perform job-related tasks other than those stated in this description. Compensation Range: $16.18 - $22.65 Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience.
- The compensation range does not include
- benefits or pension plan. Recruiter: KIMBERLIE GONCE Recruiter Email: kagonce@carilionclinic.org For more information, contact the HR Service Center at 1-800-599-2537.
- Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status.
- benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.
- benefits available to you when you join Carilion: Comprehensive Medical, Dental, & Vision
- Benefits Employer Funded Pension Plan, vested after five years (Voluntary 403B) Paid Time Off (accrued from day one) Onsite fitness studios and discounts to our Carilion Wellness centers Access to our health and wellness app, Personify Health Discounts on childcare Continued education and training
Contact
- For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies Benefits, Pay and Well-being at Carilion Clinic Carilion understands the importance of prioritizing your well-being to help you develop and thrive.
Additional details
- Employment Status: Full time Shift: Day (United States of America) Facility: 2301 Brambleton Ave SW - Roanoke Requisition Number: R160354 CONTACT CENTER SPECIALIST I (Hospital Call Center) (Open) How You’ll Help Transform Healthcare: The Communication Specialist is one of the first points of contact for patients and prospective patients with Carilion Clinic.
- Working in a call center environment, the Contact Center Specialist serves as a central link of communication between Carilion Clinic, patients, medical staff, and the general public. The Communication Specialist is one of the first points of contact for patients and prospective patients with Carilion Clinic.
- Working in a call center environment, the Contact Center Specialist serves as a central link of communication between Carilion Clinic, patients, medical staff, and the general public.
- Effectively communicates and demonstrates patient focused telephone etiquette to ensure an easy, empathetic, solution-oriented
- experience while answering and facilitating calls across the Carilion Clinic service area.
- Calls are received, screened, and routed quickly and appropriately based on the facility called and the callers need.
- Expedites customer inquiries, requests, and/or complaints using excellent public relations skills.
- Answers after-hours calls for physician practices, paging on call providers using a secure messaging platform.
- Receives and processes clinical codes and hospital emergencies by notifying appropriate personnel, following established protocols and procedures.
- Prioritizes calls and notifications correctly and promptly while rendering good judgment.