customer support
Posted Apr 30Technical Customer Success Manager
at Sentry
New York City, United StatesOn-site
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Responsibilities
- - Drive customer success and health through effective onboarding, adoption, value realization, and retention.
- - Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them.
Requirements
- This role requires strong technical expertise and a deep understanding of the Software Development Life Cycle (SDLC) and related technologies.
- experience supporting technical products in customer-facing roles—and you’re eager to join a fast-growing team delivering real value through an exceptional product—we’d love to meet you. In this role
- You have to have strong technical background to be successful in this role - BA/BS degree in CS or Computer Engineering-related field or equivalent
- experience in Customer Success, Account Management, Management Consulting, or another customer-facing role - Strong industry
- experience and technical understanding related to Devs, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms -
- Experience in working with complex, multi-divisional, multi-geographical customers - Impressive executive presence and communication abilities -
- Experience working with cross-functional teams (e.g.
Experience
- experience is mandatory - 5+ years of
Benefits
- With more than $217 million in funding and 100,000+ organizations that believe we’re on to something, we're building performance and error monitoring tools that help companies like Disney, Microsoft, and Atlassian spend less time fixing bugs and more time building products.
- Sales, Product, Marketing, ProServices) - You’re driven; no one needs to push you to excel; it’s just who you are - Passion for technology and being a part of a fast-growing SaaS company Bonus qualifications - Past
Additional details
- ABOUT SENTRY Bad software is everywhere, and we’re tired of it.
- Sentry is on a mission to help developers write better software faster so we can get back to enjoying technology.
- Sentry embraces a hybrid work model across our global hubs, with Mondays, Tuesdays, and Thursdays set as in-office anchor days to encourage meaningful collaboration.
- If you like to selfishly build things that make your digital life better, come help us build the next generation of software monitoring tools.
- About the role: Sentry is expanding our Technical Customer Success team to support our growing customer base and drive deeper adoption of the Sentry Platform worldwide.
- As a Technical Customer Success Manager (TCSM), you’ll be a Sentry product expert responsible for ensuring customers are successfully onboarded, achieve maximum value from our platform, and uncover new opportunities for growth through additional use cases and products.
- You’ll play a key role in helping customers realize measurable outcomes with Sentry.
- In this highly cross-functional role, you’ll collaborate closely with Account Executives (AEs), Sales Engineers (SEs), and Engineering teams to ensure customers’ technical and business goals are met.
- you will: - Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform.
- - Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success.