customer support
Posted 3 days agoCustomer Success Manager, Sydney
at Notion
Sydney, AustraliaRemote
Responsibilities
- Drive growth, adoption, retention, and expansion for a product people love that solves real problems: Fortune 500 companies use Notion to run huge teams - but your friends and family can also use it to take notes, display photos, and more. 2.
- Own renewal execution grounded in proven value and outcomes: As customer value becomes increasingly tied to workflow adoption and business results, lead renewals by translating demonstrated outcomes into renewal readiness. 4.
Requirements
- We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented.
- Each and every team of Notinos is working to set the standard for how humans work together in the AI era.
- From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
- Help customers achieve real results through AI-powered workflows: You'll partner with customers to identify their goals, then guide them through hands-on workshops to build workflows that solve their specific problems - with AI at the centre. 3.
- WHAT YOU'LL ACHIEVE - Own post-sale customer lifecycle including onboarding, AI adoption, value delivery and renewal for a book of named accounts - Develop success plans to help every customer achieve desired objectives - Lead AI workshops to build and deploy workflows that solve specific business problems - Develop Notion champions and advocates within book of named accounts - Conduct business reviews with senior stakeholders to communicate value received - Partner with AEs on growth strategy within
- experience driving the end-to-end customer journey - from adoption to renewal - Strong discovery skills to uncover customer challenges and connect them to tailored solutions - You are comfortable with technical concepts and can develop skills required to effectively build and implement AI workflows - Ability to articulate value customers are receiving and present it effectively to senior audiences - Ability to build Customer Success playbooks and new processes based on learnings - Ability to work
- experience using Notion at a past or current company - You have
- experience working with a technical product and multiple commercial models (seats, usage) - You've been a first or early hire at a fast growing start up We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers.