engineering
Posted 2 weeks agoSenior Security Engineering Manager
at Intercom
London, United KingdomHybrid
Responsibilities
- Own the security of Fin's engineering Software Development Lifecycle, providing security controls and guardrails to enable our engineering teams to move fast, while developing a secure application.
- Drive the execution of security assessments of product features, partnering with our engineering teams to identify security issues and drive their mitigation.
- Own product security features, helping our customers to maintain a healthy security posture in their use of the Fin product.
- Manage security incidents at Fin, leading investigations and identifying improvements which reduce the risk of repeat incidents.
- Manage a globally distributed team of product and security engineers to create a collaborative team culture that achieves high levels of productivity, performance and reliability.
Requirements
- Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
- Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce.
- Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
- Experience developing and supporting a team of engineers in their personal growth and career progression.
- Familiarity with performing security assessments to identify and mitigate software security vulnerabilities
- Experience in security incident response, managing or contributing to the containment, investigation and recovery of security incidents
- An ability to thrive in a fast-moving environment. You’ll have the autonomy to prioritise, explore and determine your own solutions to problems. How will I be supported?
- MacBooks are our standard, but we also offer Windows for certain roles when needed. #LI-Hybrid Policies
Benefits
- Partner with key stakeholders across our Infosec and engineering teams to define & realize our security vision, strategy & roadmaps for the Fin product.
- Competitive salary and equity in a fast-growing start-up
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Open vacation policy and flexible holidays so you can take time off when you need it
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
Additional details
- Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
- Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support.
- Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
- The Security Engineering Group ensures that Fin R&D ships secure software and that the development environments that engineering teams operate in to do so remains safe.
- Become the Engineering Manager of the Application Security team and join the globally distributed Information Security group, overseeing the security and trust of Fin for 25,000+ businesses through defining and holding the bar for the security of our product.
- As the Engineering Manager of multi-disciplinary security engineering team you will:
- Help to shape and evolve our engineering culture by contributing to our engineering organization programs. What skills do I need?
- We recognise that sometimes these lists can appear as strict requirements, but that’s not the case. Even if you feel you have a subset of the
- experience below - that’s ok, we’d love to talk to you! •
- A proven track record in partnering closely with engineering teams, product managers and R&D leadership to deliver pragmatic, secure product solutions & processes. •