engineering
Posted Jun 9Software Engineer, Internal Applications - Enterprise
at openai
San Francisco, United StatesRemote
Responsibilities
- - Build agentic solutions that can understand tickets, gather context, execute safe actions, and escalate intelligently when automation is not enough.
- - Create reusable tools, APIs, and execution primitives that agents and operators can use safely across enterprise systems.
- - Design internal applications that pair strong frontend usability with robust backend systems, especially for complex operational tasks.
- - Build backend foundations that support secure products across identity, ITSM, ticketing, and service integrations.
- - Manage multiple initiatives while maintaining a high bar for usability, implementation quality, and operational follow-through.
Requirements
- About the Team OpenAI’s Platform and Infrastructure Engineering organization advances the mission of deploying artificial general intelligence (AGI) for the benefit of all by delivering secure, scalable, and resilient technology solutions.
- By prioritizing security, reliability, and user-centric solutions, we empower OpenAI employees to drive impactful AI research, corporate operations, and product innovation.
- A core part of the role is building the interfaces that bring employees, AI agents, and human responders together in a shared ITSM experience, with the right context, controls, and handoffs at each step.
- You should bring strong product judgment, solid backend engineering fundamentals, and an interest in building software that changes how technology support, system administration, and agent-assisted operations are delivered.
- experience building production software across both frontend and backend layers, with particular strength in modern frontend development. -
- Experience designing interfaces for complex operational products, internal tools, or case-management systems. - A track record of turning ambiguous operational problems into clear, usable products or systems. - Solid backend engineering fundamentals in API design, data modeling, integrations, and system reliability. -
- - Excellent stakeholder management skills and ability to work cross-functionally with IT, Security, and business teams.
- Experience with enterprise SaaS administration, identity systems, or privileged operational tooling. -
- Experience building AI-assisted or agentic support systems. -
- Experience with ticketing systems, request routing, approval flows, or operational case management. -
- Experience designing reusable toolsets or platforms consumed by both humans and agents. - Familiarity with compliance frameworks such as SOC 2, ISO 27001, FedRAMP, and NIST.
- About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence
Additional details
- Our team builds and maintains robust infrastructure that safeguards OpenAI’s data and systems while ensuring employees are well-equipped and seamlessly connected.
- About the Role As a Software Engineer: Internal Applications, Enterprise, you will build internal products that make technology support and administration safer, faster, and less dependent on manual intervention.
- You will help reduce reliance on broadly privileged human actions, turn recurring technology problems into paved paths, and build agentic systems that can help resolve tickets end to end.
- We are seeking engineers who enjoy working across frontend and backend layers on ambiguous, high-leverage enterprise problems.
- The best fit will care as much about the quality of the operator and employee
- experience as the correctness of the backend systems behind it. In this role,
- you will: - Build frontend experiences that let employees request help, let agents gather context and take safe actions, and let human responders review, approve, or take over without losing the thread.
- - Reduce reliance on broadly privileged manual actions by replacing them with narrow, auditable, policy-aware automation.
- - Turn recurring technology support and administration problems into paved-path processes that can be completed consistently and, where appropriate, without a human in the loop.
- - Improve ITSM experiences across intake, routing, execution, handoff, and auditability.