other
Posted Mar 9Customer Implementation Specialist
at Weave
Hybrid
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Requirements
- Each Implementation Specialist has a portfolio of customers in various stages of the implementation process and is required to prioritize, balance and manage both planned and unplanned work. A positive
- experience during the implementation process is critical to a customer’s long-term success and Weave is committed to finding the right people to make that happen.
- experience with each customer. - Triage, troubleshoot and prioritize issues as they arise during implementation. - Coordinate with adjacent teams on all tasks related to onboarding. - Utilize reports and data from various systems to help guide decision-making and manage your portfolio of customers. - Aid offices with installing their Weave software and hardware. - Handle escalations with customers. - Daily documentation of all completed and uncompleted work. - Manage your calendar and scheduled events
- experience in Account Management / Implementation.
- - Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- What Will Make Us Love You - Knowledge of basic computer networking and how an average home/office network is configured. - Ability to have fun and interact with the team (during the appropriate times). - Self-driven. - Vision - ability to see beginning to end. - Ability/Desire to build relationships (with co-workers and customers).
- At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience.
- AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria.
- For additional information, please review the External AI Policy Statement available on our Careers page.
- If you have a disability or special need that requires accommodation, please let us know.
Experience
- What You Will Need to Accomplish the Job - 2+ years of
Additional details
- The role of a Customer Implementation Specialist is to help each customer successfully implement the Weave platform during the onboarding process.
- Implementation Specialists are responsible for managing the relationship with each customer while ensuring a high quality
- - This position will be hybrid: M/T/W in office and Th/F are WFH - Reports to: Onboarding Manager What You Will Own - Develop and manage relationships with customers throughout the implementation process.
- - Manage a portfolio of customers in various stages of implementation.
- - Act as the project manager/point contact for each customer.
- - Keep the customer informed throughout the process and set clear expectations.
- - Teach and train customers how to maximize the value of the Weave platform.
- - Drives Results: Consistently achieving results, even under tough circumstances.
- - Persists in accomplishing objectives despite obstacles and setbacks.
- - Ensures Accountability: Holding self and others accountable to meet commitments.