other
Posted Jun 10Customer Service Specialist
at SORACOM
Remote
Responsibilities
- Ensure that partner registrations and referred leads are entered and routed in an expeditious manner.
Requirements
- The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen.
- You have the ability to work collaboratively and ensure follow-through with exceptional verbal and written communication skills
- You're comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity in your work Requirements Key Requirements
- Proficiency with invoicing tools and shipping logistics platforms is a plus
- Ability to work independently in a remote environment
- Familiarity with order fulfillment and logistics processes is a plus You have extensive
- experience working with Salesforce and Slack
- Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work
- This is a beta feature to avoid spam applicants.
Experience
- 2-4 years of customer service or account management experience
Benefits
- Strong attention to detail and a commitment to accuracy, with the ability to proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data before they impact customers or internal teams Bonus Points If...
- benefits including medical, dental, and vision coverage
- Retirement benefits, including a 401(k) plan and company match
- Life insurance, including basic, voluntary, and AD&D coverage
- Paid time off, including vacation, sick leave, volunteer time and company-observed holidays
- Family-friendly benefits, including maternity, paternity, and parental leave
- Short-term and long-term disability benefits
- Employee stock option program
Additional details
- At Soracom, our mission is Making Things Happen , For a World That Works Together .
- We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges.
- From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.
- With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth.
- We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business.
- We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.
- Come join Soracom and help create the transformative technology that enables our customers to engineer a better world. About The Role
- You will serve as a key member of the team in the Americas and will have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth we are seeing in this technology around the world.
- As a Customer Service Specialist, you will play a critical role in managing and supporting customer and partner accounts.
- You will assist with customer and partner communications, the administration of customer and partner accounts, and other customer service functions.