Guest Services Representative | Riverside 3

Roanoke, United StatesOn-site

Requirements

Directs and checks in patients with Patient Access department using programs Epic, Spark, Excel, CWS-Teletracking and Teletracking Bed Board.
Work involves application of basic knowledge and advanced skills; follows set guidelines and precedents in the exercise of activities dealing with compliance.
Impact of errors is usually system-wide and less than $2M. What We Require: Education: High school diploma or GED required.
experience in customer service. Other Minimum
Qualifications: Must have excellent interpersonal skills, hospitable personality, calmness, tact, diplomacy and professionalism in handling all situations. Must be neat in appearance. Hospital
experience recommended, basic typing skills required.
Ability to use computer terminal to access information.
Ability to perform all functions of this position within 90 days with minimal supervision.

Moderate impact of undetected errors to safety, legal compliance, confidentiality, fiscal health and patient care.
Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status.
benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.
benefits available to you when you join Carilion: Comprehensive Medical, Dental, & Vision
Benefits Employer Funded Pension Plan, vested after five years (Voluntary 403B) Paid Time Off (accrued from day one) Onsite fitness studios and discounts to our Carilion Wellness centers Access to our health and wellness app, Personify Health Discounts on childcare Continued education and training

The incumbents may be requested to perform job-related tasks other than those stated in this description. Recruiter: KATHRYN LUSHER Recruiter Email: kjlusher@carilionclinic.org For more information, contact the HR Service Center at 1-800-599-2537.
For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies Benefits, Pay and Well-being at Carilion Clinic Carilion understands the importance of prioritizing your well-being to help you develop and thrive.

Employment Status: Full time Shift: Day (United States of America) Facility: 3 Riverside Cir - Roanoke Requisition Number: R161170 Guest Services Representative | Riverside 3 (Open) How You’ll Help Transform Healthcare: Responsible for proactively meeting, greeting, directing and assisting patients and guests.
Ensures a seamless flow of operations into facility to promote a safe and secure environment.
Assist with patient registration process, vendor check-in, conducts facility tours, and performs Notary acts as well as other business services.
Works closely with and directs work of volunteers. Welcomes, greets, and assists patients, visitors, and guests.
Manages patient, visitor, and guest access and flow from point of entry to service area to support a positive experience.
Uses patient identifiers to effectively route individuals.
Serves as liaison between patient families and staff.
Supports access management and weapons detection activities to promote a safe work and care environment free of unnecessary disruptions.
Ensures that visitors and guests on-site for care, support or business reasons are identifiable and reach their destinations.
Performs business and concierge type services for patients, guests and staff such as Notary assistance, managing lost and found items, receiving and routing dropped off mail, Fed Ex and UPS items, as well as personal belongings.