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Posted YesterdaySenior Customer Insights Analyst
at Xcel Energy
Minneapolis, United StatesOn-site
Responsibilities
- Consult and collaborate with assigned internal stakeholders to understand their business in order to identify critical business objectives, design appropriate marketing research studies, validate analytics, synthesize findings, and present primary marketing research results and recommendations.
- Identify and propose potential marketing research initiatives that would inform their business questions through exposure to customer, market, and competitive trends.
- Manage and drive the planning, implementation, and execution of all marketing research programs both primary and secondary for assigned stakeholder teams.
- Ensure successful project management throughout the research process from conception through final deliverables.
- Direct the generation of final deliverables in collaboration with external vendors and internal stakeholders that communicate insights and implications that are relevant to stakeholders.
- Identify timing and resource constraints for the research.
- Design, implement and manage research projects with various levels of complexity.
- Ensure the work meets determined research objectives, within client timing and research constraints, subject to managerial review and approval.
- Implement special projects on behalf of the Marketing Research Organization to ensure that the department remains efficient and utilizes best practices throughout the project management process and to expand the impact of marketing research throughout Xcel Energy.
Requirements
- Requirements Bachelor's degree in a related field. 5+ years
- experience in marketing research including both quantitative and qualitative methods.
- Experience in one of the following areas: brand and product advertising evaluations, DSM program evaluations, customer loyalty, Voice of the Customer/Customer Experience.
- experience in the utilities/energy industry.
Benefits
- Non-Bargaining The anticipated starting base pay for this position is: $84,900.00 to $120,566.66 per year This position is eligible for the following
- benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition
Contact
- Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com .
- ACCESSIBILITY STATEMENT Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users.
- If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com.
Additional details
- Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.
- Position Summary Responsible for the strategic management of all primary marketing research initiatives and syndicated studies with internal and external resources in order to shape and improve business decision-making and execution for marketing and product development.
- Understand the short and long-term strategy goals and objectives of Xcel Energy and the Marketing Research organization to fulfill associated marketing research needs and continue to grow best practices. Essential
- Responsibilities Consult and collaborate proactively with assigned internal stakeholder teams to understand their business needs and questions.
- Partner with assigned stakeholder teams to ensure that they are utilizing research to inform their decision-making.
- Attend stakeholder staff meetings in order to remain informed about their initiatives and provide insights and suggest potential solutions to their challenges based on marketing research.
- Effectively communicate milestone achievements or challenges with research stakeholders and encourage their involvement in the process in order to incorporate their input into the final outcomes of the research.
- Clearly define the research objectives and the necessary scope of the research.
- Successfully partner and manage the activities of the external vendors in terms of the preferred methodology, sampling, survey instrument, analysis plan design, reporting and presentation.
- Remains up-to-date on the offerings that external vendors provide and new methodologies being utilized to answer marketing research questions.