other
Posted Jun 10Salesforce Helpdesk
at SD Worx
Shkoder, Albania, United StatesOn-site
Responsibilities
- - Ensure compliance with internal security policies and operational processes.
Requirements
- In the architecture of SD Worx Enterprise tooling, Salesforce plays a crucial role. And this is why your role as our Salesforce Application Support is so important to us.
- Investigating and resolving technical Salesforce issues, that is what this job is all about.
- One of your main goals is to collaborate with SD Worx’ Salesforce users and our internal Salesforce team.
- Together you will make our Salesforce Suite better and more user-friendly. Key Responsibilities
- - Responsible for internal Salesforce end-user support.
- - Resolving (basic) technical issues after a proper investigation.
- - Communicating back with the resolution to our Salesforce end-users.
- - Managing new user set-up and deactivation of Salesforce users.
- - Developing Salesforce reports and dashboards with a strategic, high-level perspective, translating data into meaningful insights for the business.
- - Ensuring the creation and maintenance of Salesforce training material.
- - Keeping informed about the developments in our customized Salesforce application.
- - Demonstrate knowledge of ITIL principles, including but not limited to incident and problem management.
- - Diploma in Information Technology or equivalent proven experience and skills.
- experience in an admin role. Previous
- experience as a Salesforce administrator would be an advantage.
- - Eager to learn all about Salesforce’s new features
- - Ability to work effectively under pressure and demonstrate flexibility.
- - Salesforce certifications such as Certified Salesforce Administrator will be a plus
Benefits
- An attractive salary based on your
- experience and achievement. And the freedom to compose your personal benefit package. •
Additional details
- SD Worx is a leading European provider of Payroll & HR services with global reach.
- We have offices in Europe and an office in Mauritius.
- Our goal? We bring people solutions to life, so companies of any size can turn Human Resources into a source of value for the business and the people in it.
- Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Are you ready to join us?
- A dynamic environment: flexible working hours and working from home – everything is negotiable •
- Learning opportunities: through an individual development plan and professional training •
- Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx! About the role:
- - Assisting in the preparations and maintenance of support documentation.
- - Coordinating regularly with internal stakeholders, like our Product Owners, Functional and Development Squad for complex troubleshooting.
- - Taking ownership and doing close follow up on tasks assigned, ensuring targets are met.