Dental Insurance & Patient Success Virtual Assistant

United StatesOn-site

Responsibilities

Build rapport with prospective patients, answer questions about treatments and services, and help overcome objections.
Prepare claim corrections, resubmissions, and appeals as needed.
Monitor and manage accounts receivable (AR) aging.
Conduct patient recall and reactivation campaigns.
Maintain accurate patient records and documentation.
Perform data entry and administrative tasks using Ascend.
Support the team with additional front office and operational

experience from the very first interaction.
responsibilities as needed. Tools You'll Use Ascend (EHR/Practice Management System) Addit (VoIP Phone System) Experience
experience working in a U.S. dental practice is required. Previous
Experience managing accounts receivable (AR) aging and billing workflows.
Proven ability to convert inbound callers into scheduled patients through excellent communication and relationship-building skills.
Experience using Ascend or similar dental practice management software.
Able to work independently, prioritize tasks, and thrive in a fast-paced environment.
Reliable, proactive, and committed to providing outstanding patient care. Basic
Requirements Must speak and write English clearly and professionally.
Must have relevant work experience.
Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
Must be available to attend video meetings with camera on when required. Technical

We're looking for an experienced Dental Front Office & Insurance Coordinator to become the first point of contact for both prospective and existing patients.
This role combines front office operations, patient scheduling, insurance coordination, billing support, and inbound lead conversion.
Success in this role requires more than excellent customer service—you'll need to confidently guide patient conversations, convert inquiries into scheduled appointments, and ensure insurance and billing processes are handled accurately.
If you're someone who enjoys talking to patients, understands U.S. dental insurance inside and out, and thrives in a fast-paced environment, we'd love to hear from you. Key
Insurance Coordination & Billing Verify dental insurance eligibility and benefits.
Submit insurance claims accurately and promptly.
Process insurance predeterminations and eligibility checks.
Follow up on denied, unpaid, or delayed insurance claims.
Perform billing-related administrative tasks and communicate with insurance carriers regarding claim status.
experience as a Dental Virtual Assistant, Dental Front Office Coordinator, Insurance Coordinator, or similar role is highly preferred. No medical degree or professional healthcare license is required.
Requirements Strong background in U.S. dental insurance verification, claims submission, predeterminations, appeals, denials management, and insurance follow-up.

Responsibilities Patient Calls & Appointment Conversion Answer all incoming patient calls promptly and professionally.
Convert inbound marketing leads into scheduled appointments through confident and consultative conversations.
Schedule, confirm, reschedule, and manage patient appointments.
Front Office & Administrative Support Manage daily front office operations within the practice.
Excellent phone etiquette and customer service skills.
Highly organized with exceptional attention to detail.
Requirements Computer: Reliable laptop or desktop computer.
Internet: Stable high-speed internet connection (minimum 25 Mbps).
Workspace: Quiet and professional work environment.