operations
Posted 17 hours agoRevenue Operations Lead
at Abacum
New York City, United StatesRemote
Responsibilities
- Own the reporting layer and identify where onboarding breaks down.
- Design the playbooks for the moments that matter most: onboarding completion, expansion signals, renewal, churn risk.
Requirements
- We’re trusted by industry leaders such as Dish Networks, Strava, BetterUp, Kajabi, JG Wentworth, Abridge, Cortex, and hundreds more.
- The through-line across strong candidates will be the same: you've spent meaningful time close to how GTM teams actually operate, you understand what breaks down in post-sale motions and why, and you have a track record of building the systems and processes that fix it.
- You'll be embedded across CS, implementation, and partners: attending stand-ups without running them, building health score frameworks with CS leadership rather than for them, designing partner reporting in close collaboration with the partner team.
- Strong candidates will come from a few different places: RevOps or BizOps with meaningful post-sale exposure, CS or implementation with heavy informal ops work alongside it, or consulting and strategic finance backgrounds where the work has been applied to GTM problems.
- Specifically: - 5-7 years professional experience, with a genuine understanding of the post-sale customer lifecycle: what renewal pressure feels like, where onboarding breaks down, what CS teams need to manage a book of business well.
- Whether this comes from working inside those teams or closely alongside them, the understanding needs to be real, not theoretical. - Analytically capable without being purely analytical.
- Comfortable building and owning reporting, working with CRM and CS tooling data, and knowing what questions the data should be answering. - Comfortable using AI tools in day-to-day ops work: whether that's automating workflows, accelerating analysis, or building reporting infrastructure faster than the traditional approach.
- You see AI as a lever, not a novelty. - Able to run a difficult cross-functional meeting and build a clean model and not think of those as different kinds of skills. - A track record of building process and structure where it didn't fully exist.
Benefits
- We have raised over $100m, closing in June 2025 our $60M Series B, led by Scale Venture Partners, with the strong participation of Cathay Innovation, Y Combinator, Atomico, Creandum, and angel operators from Adyen, Zapier, and Twitch.
- Benefits - Competitive compensation including equity package - Competitive vacation policy - Medical Insurance - L&D budget - Access to Meditopia (wellbeing platform) - Language courses (English / Spanish) Our Values Customer Obsession: We share the understanding that Abacum's sole purpose is to create value for customers and relentlessly deploy all creativity and energy to that end.
Additional details
- About Abacum Abacum is the leading Business Planning solution for finance teams to drive performance.
- By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions.
- Founded in 2020 by two former CFOs, we’ve grown into a global team of 100+ people across 30+ nationalities.
- Headquartered in New York, we have offices in Toronto and Barcelona.
- Our mission is ambitious and we can’t do it alone - join Abacum as we build the future of Business Planning! THE ROLE You won't be managing customer relationships.
- You'll be the person who makes those functions faster, more consistent, and better connected to each other and to the rest of the business.
- We're hiring for structured thinking and process instinct more than a specific background.
- WHAT YOU'LL OWN Onboarding & handoff operations: Design how customers move from closed-won to fully live, including handoff standards, milestone definitions, escalation protocols, and time-to-value benchmarks.
- Customer success operations: Build the CS operational infrastructure: health scores, renewal forecasting, expansion tracking, and QBR standardization.
- Post-sale partner operations: Own how partner-delivered implementations are tracked and how partner activity flows into renewal and expansion forecasting.