Technical Oversight - Processing

at Pylon

Remote

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Customer Support customer-support

Requirements

experience working loans from application through CTC and closing - Hands-on
experience with mortgage disclosures, including preparing, reviewing, or validating LEs and CDs, with a strong working knowledge of TRID timing, tolerance categories, and re-disclosure triggers. - Ability to independently sanity-check loan structure, including LTV, product eligibility, and basic compliance considerations - Prior
experience serving as an escalation point for brokers, borrowers, or loan officers - Comfortable operating in fast-moving, ambiguous environments where processes are still being built - Excellent written and verbal communication skills, with the ability to explain complex mortgage concepts clearly and confidently - High attention to detail paired with strong problem-solving instincts and sound judgment WHAT THIS ROLE IS NOT - This is not a call-center or script-based customer support role - This is not a

Experience

QUALIFICATIONS - 7+ years of mortgage industry experience, with hands-on roles in processing, underwriting, or a similar operational function - Direct

Benefits

About Pylon America’s $13T mortgage market is one of the most important financial systems in the world.
We started from zero and created the first vertically integrated mortgage platform that turns origination into a single API.
Join us in building America’s mortgage rails.
ABOUT THE ROLE We’re seeking a Technical Oversight - Processing with deep mortgage operations
This role is ideal for someone who has worked inside the loan file, understands where mortgages break, and is motivated to help build scalable, automated systems that eliminate those failures over time.
We are not a traditional mortgage lender.
If you’re excited about operating with rigor today while helping design the future of automated mortgage infrastructure, this role is for you. KEY
BENEFITS Ownership: Meaningful early-stage equity in Pylon Healthcare: Top-tier medical, vision & dental with support for dependents 401(k): Ability to save for your future Flexible Time Off: Be on when you’re on and off when you’re off Hardware Allowance: $2,000 to fix up your workspace Annual Off-sites: Fully paid for team off-sites in beautiful corners of the world At-cost Mortgages: We’ll help you finance your next home when you’re ready

Additional details

It underwrites the middle class and is the mechanism through which millions of families build wealth.

Publicly traded companies and the country’s largest originators are already building on Pylon.

We’re backed by Peter Thiel, Conversion Capital, QED, Citi, Fifth Wall, and the founders of Ramp, Blend, and Mercury.

The people who thrive here have high agency, strong opinions, and a track record of delivering outcomes without direction.

We move quickly, challenge each other directly, and take full ownership of results.

This is not a traditional customer support or relationship-only role.

You will act as a senior operational partner to our originating customers, owning issue resolution end-to-end and ensuring loans move cleanly, compliantly, and predictably through the lifecycle.

You will work directly with customers while collaborating closely with underwriting, processing, product, and engineering to reduce errors, prevent rework, and improve system-driven workflows.

RESPONSIBILITIES CLIENT & ORIGINATION OWNERSHIP - Act as a operational point of contact for originating customers, owning issue resolution from identification through closure - Guide customers through the full loan lifecycle, providing clear, accurate direction on requirements, timelines, disclosures and next steps - Own the operational health of assigned loans end-to-end, ensuring files progress on schedule and close on time by proactively identifying blockers, driving resolution, and coordinating across

- Proactively manage customer expectations to reduce inbound escalations and uncertainty OPERATIONAL JUDGMENT & RISK PREVENTION - Independently evaluate loan scenarios to identify potential structural, disclosure, or compliance risks before they escalate - Catch missing, inconsistent, or incorrect inputs that could lead to redisclosures, delays, or downstream rework - Provide firm, professional guidance to customers when corrections or process adherence are required CROSS-FUNCTIONAL COLLABORATION - Partner

Technical Oversight - Processing

Requirements

Experience

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