engineering
Posted 5 days agoCustomer Support Engineer
at Metriport
San Francisco, United StatesOn-site
Responsibilities
- Own resolution end-to-end – from triage to fix to follow-up.
Requirements
- Experience in Healthcare IT or Healthtech, with familiarity in relevant standards (e.g., FHIR, HL7, SMART on FHIR). - Support Tooling: Hands-on
- experience supporting open-source developer tools or APIs.
Experience
- Experience: 3+ years in a technical support, developer support, or software engineering role with direct exposure to customer-facing issue resolution. - Shipped Code & API Familiarity: You've written and deployed production code.
Benefits
- High ticket volume doesn't faze you – it motivates you.
- BONUS POINTS - Domain:
- BENEFITS - Competitive equity + compensation package 🚀 - Full family Platinum health insurance, dental, and vision coverage 🦷 - 401(k) retirement plan + matching 💰 - Flexible work from home or in-office 🏢 - Healthy lunches complimentary when in-office (and breakfast + dinners as needed) 🍏 - Quarterly company off-sites with the team ⛷️ - MacBook provided by us 💻 - Unlimited PTO (we work hard, but trust you to take time you need to be at your best) 🧘♂️ Metriport provides equal employment
Additional details
- CUSTOMER SUPPORT ENGINEER Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time.
- We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals.
- We've found product-market fit with multi-million ARR, 100+ customers (including Amazon One Medical, Strive Health, Circle Medical, and Brightside Health), backing from top VCs, and years of runway.